Summary
In this role, you will assist in the maintenance of computer desktop environment by analyzing user requirements, troubleshooting and resolving problems, installing hardware and software solutions, and supporting end user desktops. You will assist in the administration and internal support of the company’s PCs, phones, cell phones and related desktop hardware and software. Tasks include end user support, license tracking, PC maintenance, upgrades and configurations.
Applicant must also have experience with development languages such as Python, Django, JavaScript, Java and MySQL to assist in the development and maintenance of several existing internal web based applications and development of some new applications for internal company use.
A minimum of 1-2 years of experience on an enterprise help desk delivering remote and desk side desktop support required.
Job Duties and Responsibilities:
Qualifications:
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Competencies:
Abilities:
Ability to handle multiple priorities with a sense of urgency.
Communicate information and ideas verbally and written so others will understand.
Apply general rules to specific problems to produce answers that make sense.
Maintain an executive presence, work effectively with individuals at all levels, including executives.
Remain organized and meet deadlines
Provide excellent customer service to both external and internal clients
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Education and Experience:
This job description does not list all the duties of the job. You may be asked by managers to perform other instructions and duties. This job description may be revised from time to time and does not constitute a contract for employment.
In this role, you will assist in the maintenance of computer desktop environment by analyzing user requirements, troubleshooting and resolving problems, installing hardware and software solutions, and supporting end user desktops. You will assist in the administration and internal support of the company’s PCs, phones, cell phones and related desktop hardware and software. Tasks include end user support, license tracking, PC maintenance, upgrades and configurations.
Applicant must also have experience with development languages such as Python, Django, JavaScript, Java and MySQL to assist in the development and maintenance of several existing internal web based applications and development of some new applications for internal company use.
A minimum of 1-2 years of experience on an enterprise help desk delivering remote and desk side desktop support required.
Job Duties and Responsibilities:
- Troubleshoot and resolve end user desktop, hardware, software, and/or printing problems.
- Perform general and/or custom PC configuration, installations, maintenance, relocations, troubleshooting, and upgrades
- Have good working knowledge of both Microsoft based and Apple based workstations and associated desktop software
- Respond to IT Helpdesk Support tickets
- Monitor the IT Helpdesk voicemail
- Assign users and computers to proper groups in Microsoft Active Directory
- Provision phones and hardware as per specification in support ticket.
- Assists with off boarding of users by securing computer and phone equipment and putting back into inventory.
- Assists with onboarding of new uses by ensuring workstations are set up in an ergonomic manner and that each station has a computer, monitor, keyboard, mouse, and any additional specialized equipment.
- Assist in the maintenance and development of some dynamic-web based client / server web applications.
- Provide continuous status information to ensure internal customer satisfaction
- Initiate customer contact, escalate to appropriate parties and resolve incidents
- Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems
- Respond to technical issues as they arise
- Update network and provide maintenance as directed by the CIO
- Add and term end users as necessary
- Assist with building security
- Responsible for implementing and maintaining employees mobil devices
- Update software when necessary
- Assist with website and social media updates as directed by CIO or ownership
- Assist CIO with IT projects when requested
- All other duties as assigned
Qualifications:
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Competencies:
- Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Excellent interpersonal, communication (verbal and written), and presentation skills.
- Being aware of others' reactions, understanding why they react as they do, and adjusting one’s own actions in relation to others’.
- Bringing others together and influencing them to reconcile differences.
Abilities:
Ability to handle multiple priorities with a sense of urgency.
Communicate information and ideas verbally and written so others will understand.
Apply general rules to specific problems to produce answers that make sense.
Maintain an executive presence, work effectively with individuals at all levels, including executives.
Remain organized and meet deadlines
Provide excellent customer service to both external and internal clients
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Environment: Work is performed primarily in a standard office environment.
- Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
- Vision: See in the normal visual range with or without correction.
- Hearing: Hear in the normal audio range with or without correction.
- Responsibilities may require evening and weekend work in response to needs of the systems being supported. Some travel may be required both domestic and within North America.
Education and Experience:
- Minimum of 1-2 years of experience on an enterprise help desk delivering remote and desk-side desktop support.
- Familiarity with group policy and tools used for Windows image deployment, patch management, software distribution, and HW/SW inventory.
- Extensive knowledge in troubleshooting (with an understanding of the OSI model) and managing Windows OS Layer.
- Excellent documentation skills and procedural development capabilities.
- Networking experience – Familiarity with switches/firewalls/network equipment.
- Telephony experience Apple and Android based phones.
- Working knowledge of development languages such as Python, PHP, Django, JavaScript, Java
- Familiarity with Microsoft SQL Server and MySQL
- High School degree or equivalent; College IT courses a plus
- Fluent with Microsoft Office Suite
- Understanding of networks
- Experience in the construction industry a plus.
This job description does not list all the duties of the job. You may be asked by managers to perform other instructions and duties. This job description may be revised from time to time and does not constitute a contract for employment.